It is good for what it is. Nothing fancy. Good family restaurant option at very reasonable prices. Your meal typically includes soup/salad and ice cream for dessert. The service was fairly good. I had their lunch size lasagna and it was fine. Very cheesy.
No washroom inside the restaurant but there is one just outside to the left as part of the mall's shared facilities. The restaurant was busy for Saturday lunch so expect to wait if no reservation.
This place is amazing. The food is delicious and Jim, the manager, is very couteous and hospitable. Our server Aaron was the best and we really enjoyed being there. If you like Italian food, this is the place to go. Excellent food, great service and a must go to joint in Banff. Thank you for the wonderful memories. We will be back soon.