Did t show up for lock out sent truck to do other calls and left me stranded. Thanks
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Did t show up for lock out sent truck to do other calls and left me stranded. Thanks
I had a big roll over accident and Henning from Dr Hook helped me get out of the car and sheltered me in his tow truck as we waited for the ambulance to come. He also took care of the towing of my vehicle. Outstanding person and company, if it wasnt for him I would be stuck in my flipped car and freezing!
Our truck fell through Lake Winnipeg and Eric and his team were able to recover it and even dried all of our belongings for us and melted all of the ice off the truck. They packed up all of our belongings in a neat pile and helped us to the car with it all and even charged our cell phones. They went above and beyond any expectation and were so pleasant and understanding and considerate to our circumstances. Exceptional service and staff!!!
Thank you, great service and driver.
Always able to help me out when I'm having car troubles. Very courteous drivers and just all around helpful. They have gone above and beyond for me. I have also used them to haul things for me to customers and they have never done a bad job, even when my customer gives the worst directions, the drivers are always professional, speedy and never damage the product.
Vehicle was returned to me with numerous scratches on both rear wheel wells/flares and with two big grease stains on my drivers seat, driver "adamantly" denied leaving the grease; even though I saw him sit on my drivers seat that had NO GREASE or anything on it previously, and made no comment on scratches, took me numerous phone calls to be told I have to create another claim, managers took no responsibility for the staffs mistakes and lies; no one was held accountable for damaging my property..
Needed my door unlocked at the dump today. Called them to unlock my vehicle for me. Tow truck showed up and had my door open in literally 30 seconds. Had no problem paying the lockout fee, but the driver added an extra $10 because he said he could have got a flat tire at the dump. I thought he was joking but he actually added on $10 on top of the fee. Dr hook made an already crappy situation even worse by taking advantage of the situation. I Don't recommend them.
outstanding service, only company that would come down a mud road when i made a wrong turn and got stuck.
HORRIBLE. save your time and money and use a different company!!!
Worst service and expensive. I saw few scratch after they dropped my car to Canadian tire
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