Master Mechanic

Par Russell R

13 novembre 2014

Not impressed! --...

Not impressed! -- at least with Cambridge. I phoned ahead for a simple brake line repair and was assured next day. I had a trip planned. Next day, no phone call. When I finally called them, I was told that a "fleet" of vehicles came in. 2 days later they finally got around to my van. I had to reschedule my trip plus the runaround. So much for first come, first serve. Doubt I'll be taking my "fleet" to Mr. Mechanic any time soon.

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Réponse d'entreprise 22 juillet 2016

The facts seem to be subject to interpretation here. A review shows that no appointment was made prior to arrival on Monday, Sept.15th, and despite all other appointments scheduled, the 1993 Previa van was delivered, the next day - Tuesday, Sept.16th. The bill was less than $250 total. I am sorry that this gentleman feels that his service was not prioritized, and we will undoubtedly miss the fleet he is having serviced elsewhere.

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3.4/5

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Par cfle0631

10 novembre 2017

I've been using Master Mechanic for several years. They do a good job overall, and are honest. They have provided me with some good advice on how to keep my old car going, and have kept their opinions realistic. What ever hic-ups occur, they work to resolve such issues.

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