I can't imagine how anyone received bad service nor bad food. Sounds like the bad review lived hidden away and hard to find. 2 hours would ruin your dinner but I've been a customer for over 20 years and NO ONE compares, their combos ( dinners) are very well priced and loaded!
This was by far the WORST Chinese take-out I have ever had. it took almost 2 hours to arrive. It wasn't what I ordered, some of it was cold and somethings were missing. The only good thing was the wontons and sadly they were free. So don't waste your time or money. I wouldn't feed this to my dog!