Unprofessional company with rude employees
I recently rented a truck for one day from the 51 Avenue location in Edmonton. I returned the truck (after-hours) with more gasoline than the vehicle had when I took it off the lot. Upon checking my Mastercard statement, I was shocked to find out that I was unjustly charged an additional $75 fee. I phoned them and they insisted that I had not refueled the truck, when in fact I drove a mere 30 miles and put $13.00 worth of fuel in the tank -- more than I would have used in driving 30 miles. I dealt with two separate customer service reps over the phone to contest the extra charge. They fell on deaf ears and said I had "an attitude". Both customer service reps hung up on me. They were rude, unprofessional, and were the ones who displayed negative behavior towards me. The service I experienced left much to be desired. I will never use their services again. This is my third bad experience with U-Haul and it will be the last. DO NOT DEAL WITH THESE PEOPLE. THEY ARE DISHONEST, IRRESPONSIBLE, AND IRREPUTABLE. An irate Sherwood Park resident.