Worst service possible and rude staff members
Richmond Centre Shoe Repair destroyed the back of my shoes when all I asked for was for them to replace the soles. They did not tell me that the service involved scraping off logos off the backs of my shoes and when I went to pick them up, the logos on the back were scraped so unevenly that I couldn't even see the words of the logo anymore and only black smudges remained. The rubber on the logos was peeling off and one of the logos even had a hole on it, exposing parts of the shoe underneath! The staff told me that the step was necessary, and that they would not waste time calling every customer. They refused to fix their damages and yelled at me saying that they service many high end shoe brands without complaints from customers. They were very rude and condescending. I will never recommend this place to anyone! Don't take your shoes there unless you want to be yelled at by the staff when they refuse to take responsibility for wrecking your shoes!!