Best Buy

Purchased laptop in Oct 2021, was pressure sold Bitedefender Membership for 1 year. JAN 12/33 and I have been trying since December 21/22 when I noticed I was still being charged, the latest charges today after multiple call and speaking with Reps, canceling but they continue to charge my card. There are no options on my Laptop, Mobile, or Online available to for me to cancel Bitedefender that way. They are extremely slow to return calls, I've spent hours and days upon end waiting for their call

BEWARE Geek Squad! They sent me a faulty replacement phone but since my 14 DAYS were up they wouldnt replace it and told me I had to pay the $200 deductible again. A good company with good customer service during this time would have told me over the phone and made me aware when I had made the claim that I had 14 days to exchange it. That policy is absolutely ridiculous and has left a bad taste in my mouth. Will not be shopping at Best Buy or using Geek Squad ever again.

I have been shopping at this location for many years and I have yet to receive anything less than stellar service. I refuse to shop anywhere else for electronics or appliances.

When buying my phone, I was told that I had to buy the protection plan for 3 months, or pay significantly more for my phone. After 3 months, I drove in from an hour away and cancelled the plan. Four months later, I saw a charge come up on my credit card and realized that I had been charged about $60 since cancelling the plan. I called and after 15 minutes on hold, was told that the protection plan could be cancelled now, but I wasnt offered reimbursement or an apology.