I recently had the sim card tray/ holder brake off, and get stuck inside the slot where the tray would go. I was directed to this place by Fido. Now Fido is not to blame here, I was just dumb enough to actually go here. I got to the desk, and I told them my situation. The guy at the desk told me that he would look at it. He literally looked at it for two seconds, poked it with a pair of tweezers, and said, "sorry, we can;t fix it". WHY ARE YOU EVEN CALLED A PHONE REPAIR SHOP? Waste of time!