Horrible company, they NEVER answer their phone. The customer service agents are rude and they are not knowledgable about their products. They are also not willing to use the computer to learn.
Hello, sorry for the delay in response. Our apologies, we try our very best to answer all incoming inquires but during peak hours we do experience a high call volume. If you are still experiencing a problem with the product you purchased you can contact our 1-800-265-8456 and we will assist you further. You can also contact us by email at serviceatkoolatron.com or if you live in the Brantford area please visit or contact our Factory Outlet Store 519 756-3950- ext. 2240. Thanks-The Koolatron Team
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