At first I was thrilled with this business. However, after this recent incident, I warn others against it. I went in to have the screw at the temple tightened or replaced. Suzanna (after ages in the back room trying)eventually sent another employee out to tell me they needed to order another screw. After 2+ months of calling back and forth, today they tell me they broke the glasses while trying to fix them and because they are more than a year old, will not fix or replace them! BEWARE!