The Dog Wash
2.6/5
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1500 Royal York Rd, Etobicoke ON M9P 3B6
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Évaluations et commentaires - The Dog Wash

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2.6/5
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    Silvia Araujo
    Par

    PLEASE BE AWARE: If your dog has knots in their fur, the owner will THREATEN TO CALL ANIMAL SERVICES My mom made an appointment and they informed her over the phone my dog will be done within 3 hours. My dog was not. They LIED to her. My mom wanted our dog back. They THREATENED to call ANIMAL SERVICES because my dog had knots in her fur in which we explained that she hates it when we brush her fur. Horrible experience with this dog groomer. ABUSIVE BEHAVIOR FROM OWNER. FIND ANOTHER PLACE.

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    kirb5772
    Par

    We have a Sheltland Sheepdog with a coat like a polar bear. It is impossible for me to brush her hair. The Dog Wash are magicians...they groom her in a few hours which would take me days to do....and they remove all her excess coat which I could never do. Thank you for the wonderful work.

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    hhhk6447
    Par

    I am definitely not giving them any stars but unfortunately that option is not a choice !! For the harm they have done to my dog ! And the way it was handled by the staff and the owner let me tell you in short words if you care and love your pet don’t even consider going to this horrible place in my opinion it should be shut down yes it is that bad ! Worse experience ever and definitely don’t wish that on any pet !

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    lisa5154
    Par

    Horrible service. I will never go back because I care about my dog too much.

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    kimmccutcheon967
    Par

    Angela and her team have been incredible with my (difficult!) dog, Mik, since she took over the business years ago. Angela is super professional and attentive (award winning grooming titles prove it!). Thanks Angela for making Miks grooming experience a positive one! Appreciate it and would recommend you to any animal lover ;)

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    ElizaS33575
    Par

    Im still fairly new to the area. Been twice in the last 6 months. Price/service seemed about average, lacked customer service, but I guess they were rather busy both times I was there. Still, should take pride in service as busy as you may be...think I will keep looking...

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    odebartolo290143
    Par

    To say the staff are rude would be an understatement.

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    donn5558
    Par

    Angela & Jody are just fabulous. The grooming is world class (isn't Angela rated one of the best in Canada?) The care and attention they pay to Bruno Mars is outstanding. Bruno loves to go there, especially to have lunch with Jody. I would never consider going anywhere else. The Dog Wash rocks!

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    mantis2000
    Par

    Angela is such a talented groomer. I love the way my bichon poo looks when she comes out. My brother also brings his dog there. I won't let anyone but Angela groom my dog.

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    rustys946
    Par

    Poor customer service

    I went on a Monday morning and their doors were locked. Called their number and left a message for call back and never heard from them. I am frustrated and disappointed after this experience with The Dog Wash. I had been there before but will not be going back simply because this is a not a diligent company. The service is mediocre even when they're open. Recommend avoiding this place.

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    Réponse d'entreprise 4 août 2016

    The dog wash is open from Tuesday through Saturday by appointment. occassionally we do close in order to attend continuing education seminars and grooming competitions. The dates and scheduled when we do close are listed on the voicemail for the salon. The dog wash sincerly apologizes for being closed on our regularly schedueled days off.

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