There is a golden rule for good business and that is to treat every client as a privilege and not a right. This is not a philosophy this salon believes in. They are pretentious and gouging for subprime service. They treat you as though you should be so lucky to have gotten an appointment. When you are in a chair all you can overhear is staff fighting each other over clients and hours - it’s an insidious culture. There is a tone of room for competition to enter this market. Not worth it.