The Service Rep (Gerry) at Hyde Park, Rd. London, ON location, was both RUDE and INSULTING to an elderly man waiting in line. We have been dealing with Canadian Tire for our personal & business auto needs for over 12 years. Due to the manner in which this employee spoke to people waiting for service I/we will not return. Respect goes a long way..... Gerry had NONE! Terrible experience!