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Horrible service. Booked a party and service was very slow
t took 2 hours to receive our food although it was OK, I was thoroughly informed by staff and the management that is was fine and that the problem was that we did not order h'orderves which did not allow the kitchen staff sufficient time to prepare our meal's. The only saving grace of this restaurant was that the food was decent and the portions were excellent. But other than that the food was slow and we did not even receive one apology for the tardiness of our meal but was fed endless accuses for the tardiness of our meal. If you have no other plans for your evening other than eating this restaurant could prove satisfactory, but if you plan on following up dinner with any other event I would advise you to dine else where.
I went to a 30th birthday party at this resturant, i had never been before and was excited to go because it sounded so elegant and the menu looked great. I visited April 9th 2011 - 8:00pm Upon arriving we were seated in a private room, the decor for the entire resturant is beautiful and really makes up for this small size, but its traditional romantic for an italian resturant. I was then completely dissapointed to by the lack of respect by the waiters in this resturant. a friend of mine had looked up reviews and was already prepared for the lack of service and poor manners of the staff here, by the looks of the resturaunt, I didnt want to believe him, but boy was he right. We had an older gentlemen who was italian, I wish I knew his name. Since our menu was fixed, all the servers needed to do was bring drinks and help keep the tables clear. I have never seen any resturant have such difficult keeping up with such a small party. our table was loaded with emplty bread baskets and glasses, they would not remove them until you physically handed whatever you wanted removed to them. If you wanted a drink, you needed to wait about a half hour to get it and they would usually get the order wrong anyways. The best was towards the end of the night, he dropped a pitcher of coke off at the table and refused to return until it was empty. I had dropped a small glass of water on the table and simply asked for a new table cloth, i removed the old one and was going to place the new one on, that doesnt matter to be, what bugged me was when he tossed the table cloth to me and said people like us should go to 5 star resturaunts!!! You'd be dreaming to think this place was even worth visiting or that it is a 5 star resturaunt. Definitly would not recommend this place to even my worst enemy, no deserves to be treated like that by a stranger, If u hate your job buddy, you should quit!
My experience with Zafferano is that it is a pretty good restaurant with decent prices and good food. The service was not very good and my server was both rude and could not be found at key times during the meal such as to ask if we needed anything and even took a while to bring me the cheque upon being asked to. I wouldn't recommend this restaurant to anyone.
I have been to this restaurant twice in the last two years and the service has not changed at all. It is still very slow. We had one drink served in 45 minutes and no food. From the time we arrived at the restaurant, we waited in total two hours to get our main course. When the main course came out, my husband had ordered the striploin done medium to well, however, the steak was medium rare and he was worried about sending it back because he did not want to wait another two hours. So we exchanged our meals. My husband had also ordered a caesar salad which he never got. He took my dish of seafood that I had ordered. I enjoyed his steak because it was cooked exactly how I like steak, which is medium rare. The seafood was adequate but not outstanding. I will never go to this restaurant again and will discourage anyone from going there.
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