Ben Thanh Restaurant
3.8/5
Détails
Information
Évaluations
Localisation

Type de cuisine

  • Thaïlandaise,

Atmosphère

  • Décontractée,

Langues parlées

  • Anglais,
Localisation
36 Northfield Dr E, Waterloo ON N2L 6A1
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
Vérifier avec le marchand

Prix:

  • 11 $ à 25 $,

Modes de paiement:

Évaluations et commentaires - Ben Thanh Restaurant

Quelle note donneriez-vous à cette entreprise?
3.8/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
5
17
3
3
1
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
Restaurantica12
Par

Food Awesome, Service Awful

We have never done this but we can't find an email address for this restaurant. Anyways, we have been going to Ben Thanh ever since we moved here 2 years ago and the food has always been consistent and the service friendly. However, the last time we went there we encountered the worst service ever and I do mean EVER! Our server was the most obnoxious and unprofessional person I have ever met. It took her 15 minutes to come to our table and she even forgot to enter one of our orders. She never once checked on our table, we had to go looking for her to find out where our one missing order was. By the time the rest of the table finished eating the missing order showed up. By then we had to leave so we ended up canceling it. When she was informed of this she literally screamed and started slamming drawers. I can't believe Ben Thanh has people like this working for them. When I tried to explain why we sent the noodles back she was sooooo immature she kept raising her hand and saying "don't talk to me". Seriously who does that, even my 4 year old knows its rude to do that!!! At the time we were so upset that we didn't ask for the manager so we tried to look up an email address to their "head office" when we came home, doesn't exist. If Ben Thank keeps people like this on staff, it will lose its loyal customers, like us.

Atmosphère: 4/5
Nourriture: 4/5
Service: 1/5
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Restaurantica12
Par

recommended restaurant

It is always busy there which is understandable!!! There food is good although they can work at bringing it altogether. The servers are really friendly and hardworking they do very well for being so busy and serving so many tables. Not too many poeple can handle that kind of pressure. Although service sucks at night the staff does a great job!!Food is also very good too.

Atmosphère: 4/5
Nourriture: 4/5
Service: 4/5
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Restaurantica12
Par

General overview

This is pretty much the best Viet-Thai restaurant in the KW area, but you won't be impressed by their service. I like the food there but the waitresses doesn't seem to enjoy their job, especially the ones at the cashier. Their menu prices increased within the past year even though they didn't have any improvements whatsoever. The food is fresh and delicious. Compared to downtown Toronto Viet-Thai restaurants, this one is a bust -- both in taste, presentation, AND value.

Atmosphère: 4/5
Nourriture: 4/5
Service: 3/5
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Restaurantica12
Par

Everything was delicious. Menu can be confusing...

Everything was delicious. Menu can be confusing, as we keep ordering what we think are the fresh spring rolls, but get the fried ones. Portion size for the soups here are very large. Noodles in the chow mien were wonderful. Service was fine, although our table had not been cleaned off properly before arrival.

Atmosphère: 3/5
Nourriture: 4/5
Service: 4/5
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Restaurantica12
Par

One of my favourite restaurants in KW. This one...

One of my favourite restaurants in KW. This one is on the other side of the city from me, good thing they opened a new on in Kitchener (which is much better, see that review). My main dislike for this place is that they bring out your food in weird order. Drinks and Cutlery comes out first Appetizer, then entrees. I like to be able to eat my soup and spring rolls first, and not have my noodles sitting there getting cold. Many times they bring out the one person's food and the other person is just sitting there waiting, not good. I like the green tea they give you and the neat looking ice in the water glasses. Service is ok, you have a different person bringing out your food then you have taking your order, so it becomes a bit impersonal. Also, having the staff eat their dinner out in the dining room is not something I like, nor do I like the fact that every time I am in there, someone is always vacuuming around me!!!

Atmosphère: 4/5
Nourriture: 4/5
Service: 3/5
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