My mom had some crystal dishes from her deceased mother, and this company broke the majority of them when they moved her. She also had "insurance" through this company. When she called them tofind out if they were going to cover the cost of the broken dishes they told her never to call there again and hung up. They are so unprofessional, even the guy yelled at his wife when they were moving my mom. If I would have known what I know now, I wouldn't have EVER got this company to move my mom.