PTF Engine & Tool Inc
2.6/5
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8-1971 McLean Ave, Port Coquitlam BC V3C 1N1
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2.6/5
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    munchie04
    Par

    The worst repair ever!!

    Took my lawnmower in for repair and service.Got it back,he cleaned the tank and carb but nothing else, he never sharpened the blade or cleaned the machine, upon me complaining he sharpened the blade for an extra $20.00 add to the already inflated price of $122.08. After serving 6 people ahead of me when I was there first, he said his time was more valuable than mine and he gets paid plenty for his time. He is the rudest man I have ever dealt with and the worst customer service ever.

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    LynneD441
    Par

    Lawn mower service

    Took mower in for service at end of last season. When picking it up was told it needed a new blade because it was vibrating. Next season prior to using bought a new blade and had a friend come to install it. He immediately discovered there was nothing wrong with the blade but the housing the motor sits on was cracked in three places! How could a "qualified service person" not detect this? Or was it dropped at the shop? Didn't like attitude - would not go back - mower not even cleaned. BEWARE OF THIS SHOP!

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    Réponse d'entreprise 12 juillet 2013

    Cracks in a lawn mower body is the result of heavy vibration. Heavy vibration is the result of a bent blade or a bent crank . Both are the result of an impact to the blade . If we were to install a new blade and the heavy vibration continued we would look further for the root cause and advise the customer. A bent crank is not an economical repair a blade replacement is economical so it is reasonable to try a new blade. If the blade does not resolve the issue it can be removed. We don't offer a cleaning service for lawn mowers.

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