Distinctive Fires Inc

Bought a very expensive Pacific Energy wood stove at Distinctive Fires less than 4 years ago and had it get all rusty over this summer. There are no contact numbers or email for PE on their web site, it just tells you to contact your dealer. I did and the dealer called me back after about a week and said that PE says "claim denied". I asked the dealer to push PE on my behalf and he told me that he has nothing to do with this, that he can't help me as he is just the middleman. He said he woul

Love my experience

Thank you for your superior customer service. Your in depth knowledge and experience made our choice effortless. Great to deal with such a professional team. We are thoroughly enjoying our new fireplace. M from Oakville

Great service

Hi,Yesterday I called to ask some advice, because I had questions/concerns about the gas fireplace in my condo. The salesman returned my call within about 10 minutes.. as a result, I booked a cleaning/service call & service tech arrived about 15 min. later. Often we (in business) hear only the “negatives” & in certain situations, the “Complaints Dept.” gets inundated.I just want to say THANK YOU to you guys. The service was FAST, courteous & very efficient. the tech explained what he was doing throughout the process & was very professional in all aspects. He is a fine representative of your company.Based on yesterday, I have no hesitation in recommending your services & thanks again! SL, Waterdown

Buyer Beware

This company was difficult to deal with. Owner is rude, lazy and should not be in front of customers. This company made many promises that it did not keep. Issues included: payment terms, repair of a faulty fan, Delayed installation of 10 foot blower cord that was specified in the contract, and refusal to re-install a dislodged rain cap from my oil furnace flue. Buyer beware!!!